Effective from 30 July 2026 until revoked. | Magyar verzió

ORDER PROCESS

Orders are processed on workdays, between 9 AM and 5 PM (excluding national holidays). Orders placed outside these hours will be processed on the next workday. During collection launches and promotions your orders might experience some slight delays.

Please note that our supply changes rapidly and it may occur that an item indicated as available on the webshop is no longer in stock. Should this happen, you will be notified by customer service via email to discuss modifying your order and the details of your refund.

Your invoice is issued electronically and sent to the e-mail address given at checkout.

PRE-ORDERS

Items listed as pre-order are produced after your order and take longer to ship. Please expect delivery within 7-21 working days, or within the delivery date window stated on the product description. Pre-ordered items are not custom-made to your individual specification, so your right of withdrawal applies to them in the same way as to any other item.

SHIPPING RATES AND DELIVERY TIMES

Destination	Shipping fee	Free shipping	Delivery time
Hungary, GLS home delivery	6.90 EUR	over 180 EUR	3-7 working days
Hungary, Foxpost locker or pick-up point	4.90 EUR	over 180 EUR	3-7 working days
Europe (Austria, Germany, Czechia, Slovakia, Romania, Croatia, Poland, France, Italy, Spain, Ireland, the Nordics and others)	19.90 EUR	over 300 EUR	3-10 working days
Rest of the world (United Kingdom, USA, Canada, Australia, New Zealand, Japan, China, South Korea, Singapore, Israel, UAE and others)	60.00 EUR	over 300 EUR	3-10 working days

The exact shipping fee for your order is always displayed at checkout, before you place the order.

Outside the European Union your order may be subject to customs duties and import taxes. These are payable by the customer and are not included in our prices.

Parcels are delivered on working days between 8 AM and 6 PM. Please give an address where you can receive the parcel during this period. We are not responsible for stolen or lost packages once delivery has been confirmed by the courier.

RETURN AND RIGHT OF WITHDRAWAL

Changed your mind? As a consumer you may withdraw from the contract within 14 days, without giving any reason. The 14 day period starts on the day you (or a third party indicated by you, other than the carrier) receive the goods. If your order is delivered in several parcels, the period starts when you receive the last item.

To withdraw, send us a clear statement by e-mail to contact@daige.info, or by post to the address below. You may use the model withdrawal form published in our Terms and Conditions, but it is not compulsory. The deadline is met if you send your statement before the 14 day period expires.

Please return the goods without undue delay, and in any case within 14 days of sending your withdrawal statement, to:

DAIGE, 1052 Budapest, Petőfi tér 3-5., 2nd floor, apt. 6, Hungary

If you return your order to any other address, we cannot guarantee an exchange or refund. We are unable to accept parcels sent cash on delivery.

You may try the item on and examine it as you would in a shop. You are, however, liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, and we may deduct this amount from the refund. Please return the items with their tags and, if possible, in their original packaging.

Refund. We will refund the price of the goods and the standard delivery cost of the original order within 14 days of being informed of your withdrawal. Delivery costs are refunded up to the amount of the least expensive standard delivery method we offer, so if you chose a more expensive method, the difference is not refunded. The refund is made using the same payment method you used for the order, unless you expressly agree otherwise; this causes no extra cost to you. We may withhold the refund until we have received the goods back, or until you have supplied proof of having sent them back, whichever is the earlier.

The direct cost of returning the goods is borne by you, except when the item is defective or damaged, in which case we reimburse the return cost together with the price.

EXCHANGE

In addition to your statutory right of withdrawal, we offer you the option to exchange your item within 14 days of receipt for a different size, or for another item while stock lasts. To arrange an exchange, please write to contact@daige.info first.

In case of an exchange the cost of the return and the shipping cost of the new item are borne by you, unless the value of the new order exceeds 200 EUR, in which case we ship the replacement item free of charge. Any difference in price is settled between us.

WARRANTY AND FAULTY ITEMS

Our products carry a voluntary 6 month guarantee. This does not affect or limit your statutory rights: under Hungarian law you have a two year right to a remedy for goods that do not conform with the contract (implied warranty), and during the first year it is for us to prove that the defect did not exist at the time of delivery. Please report any quality complaint to contact@daige.info. We aim to repair the item within 15 days; if this is not possible, we will inform you of the expected time frame.

If you received a damaged parcel, please examine it in the presence of the courier and ask for a report. A courier report makes the process easier, but it is not a condition of enforcing your rights. If you notice the damage only after unpacking, please write to us as soon as possible, with a photo if you can.

QUESTIONS AND COMPLAINTS

Write to us at contact@daige.info and our team will be happy to assist you. We respond to written complaints within 30 days. If your complaint is not resolved, as a consumer you may turn to the arbitration board competent for your place of residence; the board competent at our registered seat is the Budapest Arbitration Board (Budapesti Békéltető Testület, 1016 Budapest, Krisztina krt. 99., bekelteto.testulet@bkik.hu).

We always act in accordance with the legislation in force in Hungary and the European Union when processing and fulfilling online orders.